- Product Details
- Shipping
- Returns
UK Mainland standard service
Next Working Day (MON-FRI only) delivery for all orders placed by 2pm.
Deliveries are between 8am and 5pm.
Orders under £65.00 have a £5.95 plus VAT delivery charge.
Orders over £65.00 will be inclusive of delivery.
UK Mainland additional services
Pre-12pm delivery requests will incur a £12.95 plus vat delivery charge on all orders. Orders must be placed by 2pm.
Saturday delivery requests will incur a £12.95 plus VAT delivery charge on all orders. Orders must be placed by Friday at 2pm
Pre 12pm deliveries are never guaranteed due to possible unforeseen circumstances such as traffic delays/accidents/breakdowns which is out of ours and the courier’s control. Please contact us if your pre 12pm delivery does not arrive in time and we will make sure the additional payment you made for the timed delivery is refunded to you.
UK Isles, Channel Isles, Scottish Highlands & Scottish Isles service
2-3 Working Day Delivery (MON-FRI only) for all orders. Must be placed by 2pm. Deliveries are between 8am and 5pm.
All orders have a £19.95 ex vat delivery charge.
No other services available
Northern Ireland
2-3 Working Day Delivery (MON-FRI only) for all orders. Must be placed by 2pm.
Deliveries are between 8am and 5pm. All orders have a £12.95 ex vat delivery charge.
No other services available
Other info
We use DPD for our courier service. They will text or email you with a 1 hour delivery slot on the day of delivery.
No deliveries on bank holidays. Christmas period delivery days will vary.
Please contact us for deliveries charges to Europe and other areas.
Contact details
The Single Use Paper Company
Kellaw Road
Yarm Road Industrial Estate
Darlington
DL1 4YA
Tel: 01325 525 888
Email: sales@singleusepaperco.com
SUPC Returns Policy
We hope that you are happy with your order from The Single Use Paper Company, but if you’re not happy for any reason you can return it to us for an exchange or refund. There are no time limits for returns or exchanges, no 28 day window, we just want you to be totally happy with your order.
We look at each return and exchange on a case-by-case basis with the goal of making each and every one of our SUPC customers happy.
CUSTOMER RETURNS
If something isn’t quite right with your order, please contact us immediately before returning goods. The address and contact details for returns is as follows.
The Single Use Paper Company
Kellaw Road
Yarm Road Industrial Estate
Darlington
DL1 4YA
Tel: 01325 525 888
Email: sales@singleusepaperco.com
REFUNDS
All refunds will be credited to your original form of payment and a credit note will be issued to you by email. We aim to do this within 5 working days.
EXCHANGES
If you change your mind about your purchase and you require and alternate colour or size, please return your original order and we will refund the goods after you have placed and paid for your new order via the website.
FAULTY ITEMS
If you feel that your items are faulty, please send us a few samples in the post for analysis. We will issue you a full refund if we agree that the goods are not within the correct specification.
LATE DELIVERIES
If your order has not been delivered within the estimated delivery date, please contact us and we will make sure you have your parcel as soon as possible. We will track your items and give you an update on its location and estimated time of delivery. No refunds or discount for late deliveries, we aim to give you the best service possible.
IMPORTANT NOTES
Please remember to obtain proof of postage when returning any items. We will not refund your cost of returns in all cases. We will not refund any goods if you fail to contact us before returning items to us.
We’ll also make sure that you are kept in the loop and will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund or exchange.
Please note, that from time to time, we may not be able to accept a return. However, we will always do our very best to accommodate your request!
Thank you for ordering and placing your trust with ‘The Single Use Paper Company’
VAT and any applicable carriage will be added at the checkout stage
