Returns Policy

SUPC Returns Policy

We hope that you are happy with your order from The Single Use Paper Company, but if you’re not happy for any reason you can return it to us for an exchange or refund. There are no time limits for returns or exchanges, no 28 day window, we just want you to be totally happy with your order.

We look at each return and exchange on a case-by-case basis with the goal of making each and every one of our SUPC customers happy. 

CUSTOMER RETURNS

If something isn’t quite right with your order, please contact us immediately before returning goods. The address and contact details for returns is as follows.

The Single Use Paper Company

Kellaw Road

Yarm Road Industrial Estate

Darlington

DL1 4YA

 

Tel: 01325 525 888

Email: sales@singleusepaperco.com

REFUNDS

All refunds will be credited to your original form of payment and a credit note will be issued to you by email. We aim to do this within 5 working days.

EXCHANGES

If you change your mind about your purchase and you require and alternate colour or size, please return your original order and we will refund the goods after you have placed and paid for your new order via the website.

FAULTY ITEMS

If you feel that your items are faulty, please send us a few samples in the post for analysis. We will issue you a full refund if we agree that the goods are not within the correct specification.

LATE DELIVERIES

If your order has not been delivered within the estimated delivery date, please contact us and we will make sure you have your parcel as soon as possible. We will track your items and give you an update on its location and estimated time of delivery. No refunds or discount for late deliveries, we aim to give you the best service possible.

IMPORTANT NOTES

Please remember to obtain proof of postage when returning any items. We will not refund your cost of returns in all cases. We will not refund any goods if you fail to contact us before returning items to us.

We’ll also make sure that you are kept in the loop and will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund or exchange.

Please note, that from time to time, we may not be able to accept a return. However, we will always do our very best to accommodate your request!

Thank you for ordering and placing your trust with ‘The Single Use Paper Company’

CALL US 01325 525 888 Minimum carriage free order is £65